Expert Training
Blurb on expert training
Link out to support page
The flow for an expert receiving a customer call is as followed:
Expert signs in and is in the ‘Not Ready’ state.
![](https://files.readme.io/a8b28af-Group_2952_copy.png)
When expert is ready to receive calls, they switch their status to ‘Ready’
![](https://files.readme.io/9260cba-Group_2953.png)
A reservation banner appears, alerting the expert that a call will be coming in soon. The banner displays the information the customer provided so when they join the call they have some understanding of what the customer is experiencing.
![](https://files.readme.io/0e648bd-default_1_1.png)
An incoming call from the reserved customer appears and once the expert clicks ‘Answer’ they
enter the call with their customer.
![](https://files.readme.io/acc8b79-default_2.png)
If a customer cancels a call the expert will receive this notification.
![](https://files.readme.io/44d37a1-drop_down_4.png)
If an expert rejects a call upon refresh they will see a ‘Missed Call’ under their ‘My Calls’ page.
![](https://files.readme.io/55331e9-Group_2954.png)
Updated 11 months ago