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Lost Queue Position

API Documentation

  • Streem API basics
  • Image detections, ad hoc
  • Parent Companies: Creating Sub-Companies
  • Generating Share URLs via REST API

iFrame Embed Workflows

  • Embedding Streem into a CRM
    • Advanced Example: Embedding an iframe in Salesforce using Visualforce

Authentication

  • User Management in Streem
  • Classic SSO: Requirements
  • Embedded SSO Requirements
  • API User management

Metrics and Data Collection

  • Finding PII for CCPA requests
  • PII data removal process
  • PII data return - Additional Artifact types

Webhooks

  • Managing
  • Validating Webhook Requests
  • Webhook Event Types
  • Rest API: Docs

click to video

  • Introduction
  • Glossary
  • Key Concepts
  • Pre-requisites for Getting Started
  • Workflows
    • Workflow Overview
    • Support Link
    • Off Hours Messaging
    • Intake Form
    • The Queue
    • Cancel Video Chat - From Queue
    • Lost Queue Position
    • Call Dropped
    • Join Lobby
    • Cancel Video Chat - From Lobby
    • Streem Lobby
  • Expert Training

Lost Queue Position

Suggest Edits

There are a couple scenarios where a customer would land on this screen:

  1. If the expert does not pick the call up.
  2. If the customer does not join the lobby within the 3 minute mark.
  3. If the expert refreshes their screen.

The customer will then land on this screen and be given the option to rejoin the queue or cancel
the video chat.

Updated over 1 year ago


What’s Next
  • Call Dropped