Finding PII for CCPA requests
Privacy and ownership of personal data is a huge topic in the modern world. As a partner in the ecosystem of tools that may used day to day, Streem is dedicated to upholding these values and ensuring that privacy is of utmost importance. As with all companies, we are at the beginning of our journey and will improve our tools and methods iteratively as we learn more.
Please work with our account management team so we can understand the Team members or resources which will request removal on behalf of your company.
- In these conversations, we need to collect an email address which can be used to forward PII requests to your team in the event that a Customer bypasses your PII process and attempts to come directly to Streem.
- We will route these Customers to you without actioning their request.
Important considerations as you begin dev:
-
Streem has no infrastructure to validate that a Personally Identifying Information (PII) requestor is the individual they say that they are. Instead, Streem trusts you team as a customer and partner will manage your access to this data with the same care and respect that we do. We will provide the data you request as we would any other API request and it is the responsibility of you and your team to ensure that data does not get presented to an end user who does not have the right to access.
-
Streem's compliance with CCPA is currently limited to API requests. This means that a development team is needed in order to create the service request and monitor a webhook for a resulting data set.
-
Streem's response manditorily requires a webhook. The data for a single account may be fast and close to instantaneous, but larger requests that span several teams may exceed the common limit of 30 seconds. To simplify, we only supply responses via Webhook to ensure payload response will always be complete and dependable
-
Streem supplies back all data contained within the call records for a response. We do not filter the response as your individual legal requirements may ask for you to respond with more information than the law explicitly requires.
-
Streem will only supply back call log data that you have the right to. If additional data exists in our data but associated with another Vendor, we will not disclose this data to you as it will contain sensitive PII details that we will continue to protect. The exception to this is when you are a parent org and ask us to search through your sub-companies (child orgs).
Requesting data via API
Review our API functions and Plan your input.
https://developer.streem.com/reference#createpiirequest
Streem has limited scenarios where PII is accessible externally and attributable to a unique person. These Scenarios are exclusively tied to the sending of Streem call invitations via SMS/Text message. any other form of invitation (hyperlink, direct invitation code) are attributed anonymising external_user_ids.
Because SMS is a method of communication, the Phone number is used to identify the user,
An external_user_id may be stored as an element in your crm, but can also simply be recreated programmatically if you see fit.
Schema:
Plus sign + country code + phone number
Example
United States: +15035551234
United Kingdom/UK: +447911123456
POST /v1/companies/{company_sid}/pii-requests
RequestBody:
{
"external_user_id": "", // external id of user in company or any of its
subcompanies
"includeSubCompanies": true, // boolean whether the request should cascade
to subcompanies
"customIdentifier": "", // arbitrary string. could be JSON-formatted
"webhookURL": "" // url to post async response to
}
ResponseBody:
{
"piiRequestSid": "", // string, Streems internal ID of this request
"customIdentifier": "", // same as above
}
Webhook Authentication
To retain functionality with all forms of Auth use cases, the Streem PII webhooks are functional with and without additional delivery Auth.
It is up to your organization to ensure that the package of PII data is delivered to a resource which is capable of securing and retaining privacy of the data you requested.
In the request for PII data, you will find there are additional fields
oauth_url
oauth_url_properties
"oauth_url_properties": {
"grant_type": "",
"client_secret": "",
"client_id": ""
},
"oauth_url": ""
Utilizing these during the data request, you can tell Streem the location of your Oauth server and the credentials needed to start the three legged auth. Streem will receive back an authorized token which we will use in the response to your Webhook with the PII Data package.
Streem will not store auth data between calls, so any Oauth flow will require that you supply auth data in each request.
Data Response
Your webhook will receive a notification and payload for the request as soon as processing is complete. This response will be formed as a gzip data payload.
For dev teams using off the shelf free webhook tools for testing (pipedream, and the like), please note that your test payloads may exceed the max size of responses without requiring a subscription.
Structure of the payload will be nested with information broken out to identify the individual organizations searched and the call logs that were returned.
For orgs using sub-companies, it should be considered INCREDIBLY COMMON that a phone number results in a zero result for call logs. if you have a partner network of 25 sub-companies and only one of them has interacted with your consumer, you would have 24 empty results.
{
"lookupPiiCompanyResults": [
{
"companySid": "co_123459ased32",
"piiResults": [
{
"callLogEntry": {...},
"artifacts": [
{...}
]
}
]
}
]
}
Below is a Full example of the Streem payload that is sent to the webhook.
The majority of data that PII review should focus on will be contained with the following elements
-
call_log_entry // Contains the bulk of all data needed for compliance.
-
start_time & end_time // Identifies when the call occured.
-
participants // Indicates the Expert and Customer who joined the call. In a scenario where no Expert answered, the Expert would be omitted from the participants. Customer phone number, name and other data is stored here. See also Invitations
NOTE: Be careful not to disclose PII for your Expert in your presentation of data. Their privacy is equally important. -
artifact_counts // Can help you analyze what data should be presented.
-
share_url // This is important. it indicates a URL through which another individual can gain access to the call record. This share url may have been created for internal use or for sharing with the consumer.
-
reference_id // Typically this is a machine generated ID like a ticket number, but in some cases an Agent or Expert may include PII in this field.
-
notes // This field is typically used for notes about the call, measurements or other pertinent data. This is an unmoderated field and may contain PII or sensitive information about YOUR company. please disclose with discretion.
-
gps_position // Data that was collected during the call about coordinates and address. This data can only be collected during the call with programmatic acceptance by the Customer.
-
invitations // Like participants, this data identifies participants in the process. This indicates the expert who placed the invitation and the consumer who it was sent to. Invitation and participant data should be treated as PII with equal importance.
-
detections marked as "DETECTION_TYPE_FULL_TEXT" // These contain a full OCR string of all on screen text interpreted during the call. This data may include Model and Serial Number data.
{
"co_somecompanyId": [
{ // PII entry object
"call_log_entry": {
"room_sid": "rm_5TkLLUBj0BdZZELEgkg123SE0",
"start_time": "2021-05-14T00:00:36.053868Z",
"end_time": "2021-05-14T00:01:30.256Z",
"participants": [
{
"user_sid": "usr_5EU6ZQy3AgRy7MiAVFR1233Uy",
"external_user_id": "+15031234567",
"name": "Trey Thomas",
"avatar_url": null,
"phone": "+15031234567",
"is_expert": false
},
{
"user_sid": "usr_63i8zwFPmJKubB4cAvm234COs",
"external_user_id": "nlYD5nCRlHXvx4oB0n7QjYg85abcOI3",
"name": "Trey T.",
"avatar_url": "https://firebasestorage.googleapis.com/v0/b/company.appspot.com/o/uploads%2F08c12c1c-4fca-43cd-8c40-d2c1fa3e5b95.jpg?alt=media&token=e422723b-7f31-43a3-816d-3fa756d99123458f",
"phone": null,
"is_expert": true
}
],
"missed": false,
"onsite": false,
"artifact_counts": {
"gps_position": 1,
"mesh": 0,
"recording": 0,
"recording_track": 5,
"streemshot": 1,
"transcription": 0,
"sceneshot": 0,
"layout_estimation": 0
},
"share_url": null,
"reference_id": null,
"created_by_user_sid": "usr_5EU6ZQy3AgRy7MiAVFR1233Uy",
"note": {
"sid": "nt_d7COCy6oLh9zehsleVKZ7",
"created_by_user_sid": "usr_63i8zwFPmJKubB4cAvm234COs",
"created_at": "2021-05-14T00:03:07.183931Z",
"scope": "SCOPE_ROOM",
"scope_sid": "rm_5TkLLUBj0BdZZELEgkg123SE0",
"last_updated_by_user_sid": "usr_63i8zwFPmJKubB4cAvm234COs",
"last_updated_at": "2021-05-14T00:03:28.904Z",
"text": "I am a call detail note"
},
"latest_gps_position": {
"sourced_from_user_sid": "usr_5EU6ZQy3AgRy7MiAVFR1233Uy",
"sourced_from_device_sid": "dvc_3CDIi6SW9qp2FQlbtlcvX111",
"client_created_at": "2021-05-14T00:01:04.818Z",
"latitude_degrees": 41.53357803177614,
"longitude_degrees": -123.68505349728392,
"accuracy_meters": 65.0,
"formatted_address": "2100–2198 NW Some St, Portland OR 97209, United States"
},
"invitations": [
{
"from_user": {
"user_sid": "usr_5EU6ZQy3AgRy7MiAVFR1233Uy",
"external_user_id": "+15031234567",
"name": "Trey Thomas",
"avatar_url": null,
"phone": "+15031234567",
"is_expert": false
},
"to_user": {
"user_sid": "usr_63i8zwFPmJKubB4cAvm234COs",
"external_user_id": "nlYD5nCRlHXvx4oB0n7QjYg85abcOI3",
"name": "Trey T.",
"avatar_url": "https://firebasestorage.googleapis.com/v0/b/company.appspot.com/o/uploads%2F08c12c1c-4fca-43cd-8c40-d2c1fa3e5b95.jpg?alt=media&token=e422723b-7f31-43a3-816d-3fa756d99123458f",
"phone": null,
"is_expert": true
}
}
]
},
"artifacts": [
{
"sid": "rec_5UBzxdEhSyw3P4dkvuMOAn",
"room_sid": "rm_5TkLLUBj0BdZZELEgkg123SE0",
"type": "RECORDING",
"deleted": false,
"scheduled_for_deletion_at": null,
"deleted_at": null,
"recording": {
"bucket": "streem-prod-us-artifacts",
"filename": "room.mp4",
"storage_url": "s3://streem-prod-us-artifacts/recordings/streem/rm_5TkLLUBj0BdZZELEgkg123SE0/rec_5UBzxdEhSyw3P4dkvuMOAn/room.mp4",
"status": "STATUS_REQUESTED",
"requested_at": "2021-05-14T00:00:46.421Z",
"started_transferring_at": null,
"errored_at": null,
"fulfilled_at": null,
"created_at": "2021-05-14T00:00:46.419Z",
"url": null,
"recording_source": "SOURCE_TWILIO"
}
},
{
"sid": "tr_17DnUnHTpmLmLHXvO77QwE",
"room_sid": "rm_5TkLLUBj0BdZZELEgkg123SE0",
"type": "RECORDING_TRACK",
"deleted": false,
"scheduled_for_deletion_at": null,
"deleted_at": null,
"recording_track": {
"bucket": "streem-prod-us-artifacts",
"filename": "RTefed716ade42cb438b51d372c2a8cc5d.mkv",
"user_sid": "usr_5EU6ZQy3AgRy7MiAVFR1233Uy",
"track_type": "mkv",
"codec": "h264",
"storage_url": "s3://streem-prod-us-artifacts/recordingTracks/streem/rm_5TkLLUBj0BdZZELEgkg123SE0/tr_17DnUnHTpmLmLHXvO77QwE/RTefed716ade42cb438b51d372c2a8cc5d.mkv",
"status": "STATUS_FULFILLED",
"requested_at": null,
"started_recording_at": "2021-05-14T00:00:46.470Z",
"finished_recording_at": "2021-05-14T00:01:32.650Z",
"started_transferring_at": "2021-05-14T00:01:32.686Z",
"errored_at": null,
"fulfilled_at": "2021-05-14T00:01:35.831Z",
"url": "https://streem-prod-us-artifacts.s3.us-west-2.amazonaws.com/recordingTracks/streem/rm_5TkLLUBj0BdZZELEgkg123SE0/tr_17DnUnHTpmLmLHXvO77QwE/RTefed716ade42cb438b51d372c2a8cc5d.mkv?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEFUaCXVzLXdlc3QtMiJHMEUCIQCxXgVxSb5U7fRy9OEd5VzcKiAELS0U58hA%2BsU%2BFgbyyQIgSAtBbxXq4c%2BrIMz2N9f6CtzR1vIruJx2LbKi2t4nUeEq%2FgMI3v%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwyNjA0NjIzMjE3MTYiDOB8KckhB1VZJq%2BXrSrSA%2F1O5QnTFcAoXbQqTZUZ1Jo%2FLhWlmNXoexXrIZIbXdDB5FG1GFuXOdyAL9Lx2oiBqj2f1g%2BkizoN0lKrAb7g%2F%2BN%2BWq3TSeA1PultKELJs%2BJFXT8vQHoFyIgaR9NjdT4mEFePgQlzhwlNBSeONLW6UdqI633TC72SZqTAVIZyVDt9GCMK22iPCa6n97bs89aVSLnt6bPWbqWRWVzDjKBrXbPhfgAaUb6zsd4qEZzkyhiiiKSAvo2LRTPqlpshYMdkluooSI0EoNhkkUsClRPoGiW773vzgg%2B5W3bMdTSnIM4oQ0Eu%2FvTIBPWNlIQw7aoUSMhu7ZAHE30%2BsjpbkOZTJyv8bQ95QWnNMq46aVSsR45VQPSU4S3mzMRg%2B2hNm1SX5cQe3GiIZHaSIHZ1c5fNkaGs453Q6iVFVCO9oUG2SOtLTv13HYvVmhmORLNZzkONHIZdQQg8mYoelYfvxfoer0QFYGtaacUPuCMNbBcMysaEfglFlRVlpgVAcwEmwRuqscT%2F1QGGkG1MmAKGM7LVcwsbLhbvgcXKQ2QbDAmQoL1pVRZazh%2B%2BcrzkmCEB6w9ovGWhyQUpvlwvec1VFayn4E4rbzttpzMVvqCEQdT9qdAi04EwgK72hAY6pQGLhC9CI4Ek2sn2d5TBLlMJEVglZ2XV2hzRXB8nYcAm3RVWxZbsIq4Ri8Dt9Em4g32sutkYPA8N8qFh7PJLBYyq4A61wbTJxJ2MHeauW6I1BMmvuJoitM1SFcxSca3EP%2BKwl8z8EvuMUIJnTbves0pEHn8rI6VqEgE4RCR4OE26G8JvD0smuG2rzMjTv8ECHzTjsMVq9EeYXlUY5sL7seoooXpuoXI%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20210514T000354Z&X-Amz-SignedHeaders=host&X-Amz-Expires=3600&X-Amz-Credential=ASIATZJGDUA2DBYOONOC%2F20210514%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Signature=23d1a5c2f6542699fa20828e5fe4bc0b3d4c3651f6ad33c5af828c2c48e46b43",
"created_at": "2021-05-14T00:00:46.470Z",
"recording_source": "SOURCE_TWILIO",
"source_recording_track_sid": null
}
},
{
"sid": "tr_4tbTfS1SRMbRGdJ8fLDoz4",
"room_sid": "rm_5TkLLUBj0BdZZELEgkg123SE0",
"type": "RECORDING_TRACK",
"deleted": false,
"scheduled_for_deletion_at": null,
"deleted_at": null,
"recording_track": {
"bucket": "streem-prod-us-artifacts",
"filename": "RT245c3ca82856e8c734ef5a2ba5d43d5d.mka",
"user_sid": "usr_5EU6ZQy3AgRy7MiAVFR1233Uy",
"track_type": "mka",
"codec": "opus",
"storage_url": "s3://streem-prod-us-artifacts/recordingTracks/streem/rm_5TkLLUBj0BdZZELEgkg123SE0/tr_4tbTfS1SRMbRGdJ8fLDoz4/RT245c3ca82856e8c734ef5a2ba5d43d5d.mka",
"status": "STATUS_FULFILLED",
"requested_at": null,
"started_recording_at": "2021-05-14T00:00:48.178Z",
"finished_recording_at": "2021-05-14T00:01:31.797Z",
"started_transferring_at": "2021-05-14T00:01:31.847Z",
"errored_at": null,
"fulfilled_at": "2021-05-14T00:01:33.198Z",
"url": "https://streem-prod-us-artifacts.s3.us-west-2.amazonaws.com/recordingTracks/streem/rm_5TkLLUBj0BdZZELEgkg123SE0/tr_4tbTfS1SRMbRGdJ8fLDoz4/RT245c3ca82856e8c734ef5a2ba5d43d5d.mka?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEFUaCXVzLXdlc3QtMiJHMEUCIQCxXgVxSb5U7fRy9OEd5VzcKiAELS0U58hA%2BsU%2BFgbyyQIgSAtBbxXq4c%2BrIMz2N9f6CtzR1vIruJx2LbKi2t4nUeEq%2FgMI3v%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwyNjA0NjIzMjE3MTYiDOB8KckhB1VZJq%2BXrSrSA%2F1O5QnTFcAoXbQqTZUZ1Jo%2FLhWlmNXoexXrIZIbXdDB5FG1GFuXOdyAL9Lx2oiBqj2f1g%2BkizoN0lKrAb7g%2F%2BN%2BWq3TSeA1PultKELJs%2BJFXT8vQHoFyIgaR9NjdT4mEFePgQlzhwlNBSeONLW6UdqI633TC72SZqTAVIZyVDt9GCMK22iPCa6n97bs89aVSLnt6bPWbqWRWVzDjKBrXbPhfgAaUb6zsd4qEZzkyhiiiKSAvo2LRTPqlpshYMdkluooSI0EoNhkkUsClRPoGiW773vzgg%2B5W3bMdTSnIM4oQ0Eu%2FvTIBPWNlIQw7aoUSMhu7ZAHE30%2BsjpbkOZTJyv8bQ95QWnNMq46aVSsR45VQPSU4S3mzMRg%2B2hNm1SX5cQe3GiIZHaSIHZ1c5fNkaGs453Q6iVFVCO9oUG2SOtLTv13HYvVmhmORLNZzkONHIZdQQg8mYoelYfvxfoer0QFYGtaacUPuCMNbBcMysaEfglFlRVlpgVAcwEmwRuqscT%2F1QGGkG1MmAKGM7LVcwsbLhbvgcXKQ2QbDAmQoL1pVRZazh%2B%2BcrzkmCEB6w9ovGWhyQUpvlwvec1VFayn4E4rbzttpzMVvqCEQdT9qdAi04EwgK72hAY6pQGLhC9CI4Ek2sn2d5TBLlMJEVglZ2XV2hzRXB8nYcAm3RVWxZbsIq4Ri8Dt9Em4g32sutkYPA8N8qFh7PJLBYyq4A61wbTJxJ2MHeauW6I1BMmvuJoitM1SFcxSca3EP%2BKwl8z8EvuMUIJnTbves0pEHn8rI6VqEgE4RCR4OE26G8JvD0smuG2rzMjTv8ECHzTjsMVq9EeYXlUY5sL7seoooXpuoXI%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20210514T000355Z&X-Amz-SignedHeaders=host&X-Amz-Expires=3600&X-Amz-Credential=ASIATZJGDUA2DBYOONOC%2F20210514%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Signature=ffdd10c5ecc76e241eb2b7d97971c2716dd268101617e49c34a67f57e076b02e",
"created_at": "2021-05-14T00:00:48.178Z",
"recording_source": "SOURCE_TWILIO",
"source_recording_track_sid": null
}
},
{
"sid": "ss_4f4o1OKlqZhZUDK6rZALxy",
"room_sid": "rm_5TkLLUBj0BdZZELEgkg123SE0",
"type": "STREEMSHOT",
"deleted": false,
"scheduled_for_deletion_at": null,
"deleted_at": null,
"streemshot": {
"status": "STATUS_FULFILLED",
"requested_at": "2021-05-14T00:00:48.758Z",
"requested_by_user_sid": "usr_63i8zwFPmJKubB4cAvm234COs",
"requested_by_device_sid": "dvc_5ebGDxejIgqg8G1Rd3lJg1",
"fulfilled_at": "2021-05-14T00:00:49.164Z",
"fulfilled_by_user_sid": "usr_5EU6ZQy3AgRy7MiAVFR1233Uy",
"fulfilled_by_device_sid": "dvc_3CDIi6SW9qp2FQlbtlcvX111",
"source": {
"url": "https://streem-prod-us-artifacts.s3.us-west-2.amazonaws.com/streemshots/streem/rm_5TkLLUBj0BdZZELEgkg123SE0/ss_4f4o1OKlqZhZUDK6rZALxy/streemshot_1620950449111.jpg?X-Amz-Security-Token=IQoJb3JpZ2luX2VjEFUaCXVzLXdlc3QtMiJHMEUCIQCxXgVxSb5U7fRy9OEd5VzcKiAELS0U58hA%2BsU%2BFgbyyQIgSAtBbxXq4c%2BrIMz2N9f6CtzR1vIruJx2LbKi2t4nUeEq%2FgMI3v%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARACGgwyNjA0NjIzMjE3MTYiDOB8KckhB1VZJq%2BXrSrSA%2F1O5QnTFcAoXbQqTZUZ1Jo%2FLhWlmNXoexXrIZIbXdDB5FG1GFuXOdyAL9Lx2oiBqj2f1g%2BkizoN0lKrAb7g%2F%2BN%2BWq3TSeA1PultKELJs%2BJFXT8vQHoFyIgaR9NjdT4mEFePgQlzhwlNBSeONLW6UdqI633TC72SZqTAVIZyVDt9GCMK22iPCa6n97bs89aVSLnt6bPWbqWRWVzDjKBrXbPhfgAaUb6zsd4qEZzkyhiiiKSAvo2LRTPqlpshYMdkluooSI0EoNhkkUsClRPoGiW773vzgg%2B5W3bMdTSnIM4oQ0Eu%2FvTIBPWNlIQw7aoUSMhu7ZAHE30%2BsjpbkOZTJyv8bQ95QWnNMq46aVSsR45VQPSU4S3mzMRg%2B2hNm1SX5cQe3GiIZHaSIHZ1c5fNkaGs453Q6iVFVCO9oUG2SOtLTv13HYvVmhmORLNZzkONHIZdQQg8mYoelYfvxfoer0QFYGtaacUPuCMNbBcMysaEfglFlRVlpgVAcwEmwRuqscT%2F1QGGkG1MmAKGM7LVcwsbLhbvgcXKQ2QbDAmQoL1pVRZazh%2B%2BcrzkmCEB6w9ovGWhyQUpvlwvec1VFayn4E4rbzttpzMVvqCEQdT9qdAi04EwgK72hAY6pQGLhC9CI4Ek2sn2d5TBLlMJEVglZ2XV2hzRXB8nYcAm3RVWxZbsIq4Ri8Dt9Em4g32sutkYPA8N8qFh7PJLBYyq4A61wbTJxJ2MHeauW6I1BMmvuJoitM1SFcxSca3EP%2BKwl8z8EvuMUIJnTbves0pEHn8rI6VqEgE4RCR4OE26G8JvD0smuG2rzMjTv8ECHzTjsMVq9EeYXlUY5sL7seoooXpuoXI%3D&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20210514T000355Z&X-Amz-SignedHeaders=host&X-Amz-Expires=3600&X-Amz-Credential=ASIATZJGDUA2DBYOONOC%2F20210514%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Signature=1518d636c65810260c85344e4ebea8775900a061b742ce01300cb8c621f1f8ed",
"pose": {
"position": [
0.0050209705,
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0.006516804
],
"rotation": [
-0.21354385,
-0.018909799,
0.018702257,
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]
},
"feature_points": [
{
"x": -0.014070658,
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]
}
Updated almost 2 years ago