Key Concepts

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Groups

Groups: Is an organization tool that allows company admin to assign experts into distinct categories they define.

• Is an entity in our backend, for example the REST API and the database. The groups field is included in CreateCompanyUserRequest when creating a user with groups.
• Group membership is persistent. You can query someone's group membership or the list of all members of a group.
• By default there are 3 main company user groups in use in production:
  • AGENT
  • COMPANY_ADMIN
  • COMPANY_OWNER