What is Click to Video?
Click to Video is a feature that enables experts to leverage expert availability when handling incoming calls from customers. When enabled, experts will be able to control when they are available and unavailable to receive calls from customers. Customers will be able request a reservation with an expert, they will then be put into a queue to wait for an expert to be matched with them. When the experts set themselves to an available state, the backend will match them to a customer in the queue. Once matched, the customer will be notified they are matched and have set amount of time to join the expert in a Streem call.
Updated 3 months ago